Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at heather@radiantrhythmsmusictherapy.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at heather@radiantrhythmsmusictherapy.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at heather@radiantrhythmsmusictherapy.com.

Return & Refund Policy

At Radiant Rhythms Music Therapy, we are committed to providing high-quality, personalized music therapy services. Please review our cancellation and refund policy carefully before booking.

Individual & Group Sessions

  • Cancellations made 48 hours or more before a scheduled session are eligible for a full refund or session credit.
  • Cancellations made within 24–48 hours of a session may be eligible for a session credit only (no cash refund).
  • Cancellations made less than 24 hours before a session or no-shows are non-refundable.

Monthly Group Sessions

  • Registration fees for monthly group sessions are non-refundable once the session date has passed.
  • If a session is cancelled by Radiant Rhythms Music Therapy, participants will receive a full refund or the option to transfer to a future session.

Programs & Packages

  • Multi-session packages are non-refundable once sessions have begun. Unused sessions may be transferred or credited at our discretion.

How to Request a Refund To request a refund or session credit, please contact us at [your email address] with your name, booking details, and reason for cancellation. Refund requests are processed within 5–7 business days.

We understand that life happens. If you have extenuating circumstances, please reach out — we will do our best to accommodate you.